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Mike Hibberd, Managing Director, Finesse Energy
“One of my easiest decisions as managing director at Finesse Energy was choosing the Independent Warranty Association to provide cover to my customers. The warranty benefits my company through sales advantages, whilst giving my customers peace of mind.
The benefits of the insurance backed warranty that we provide really has consolidated the deals we provide for our customers.
We have been fitting solar panels since we started trading in 2006 and came across the Independent Warranty Association in 2009.
I have looked at other insurance providers but I must say in my opinion the IWA has stood out as a shining light. IWA for me has been simple, professional and productive. They are also courteous to deal with, which is beneficial to my customers.
Customer satisfaction is paramount to a company like Finesse Energy and it is very pleasing to know that the IWA continually monitor all of our installations. As such we were very pleased last year to achieve a 99% customer satisfaction rating.
As one of the original companies involved in the Micro Generation Scheme we continually strive to improve our standards in installation as well as in terms of quality and management. To that end we associate ourselves with like-minded companies and this most definitely includes the IWA.”